SYNTINELS & Cremanski & Company: Building a scalable and customer-centric sales infrastructure. Structured. Lean. Effective.

The Challenge

Before working with Cremanski & Company, SYNTINELS faced typical scale-up obstacles:

1. Unstructured and fragmented customer data in PipeDrive

2. No defined process for Customer Success or Marketing collaboration

3. Limited visibility into customer potential and success metrics

4. Onboarding challenges for new sales hires

5. Risk of inconsistent customer communication and lost information

The system worked during the early, founder-driven phase, but as the team grew, gaps became more evident.

The Solution: Customer-first Revenue Operations with Cremanski & Company

Together, SYNTINELS and Cremanski & Company designed and implemented a streamlined sales and customer management infrastructure:

1. Definition of a holistic customer journey (link to EN Consulting website page) and process

2. Implementation of HubSpot CRM for scalable and structured data management (→ link to EN HubSpot page)

3. Smart data migration: only 20–30% of relevant data moved, focusing on current ICP

4. Introduction of qualification methodology (SPICED) to ensure unified sales processes

5. Creation of onboarding templates and step-by-step customer handovers

6. Alignment between SDR, Account Executive, and Customer Success roles

The Results

1. Increased clarity and reduced effort for customer interactions

2. Significantly improved onboarding and handover between teams

3. Enhanced customer centricity and communication consistency

4. Reduced risk of redundant questions and lost context

5. Created a foundation for continuous improvement and learning